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Complimentary Standard Shipping on All Orders
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. A shipping confirmation with tracking information is sent by email once your order has been dispatched.
To modify or cancel an order, contact cs@elaiksir.com immediately. Cancellations can be accommodated before an order has been dispatched. Once an order has shipped, the standard return process applies.
Standard shipping is complimentary on all U.S. orders. Estimated transit time after dispatch is 3–7 business days, depending on destination and carrier conditions. Delivery estimates are provided for reference and are not guaranteed. Cha Lab by Elaiksir is not responsible for delays caused by carrier capacity, weather events, or circumstances outside our control.
Please verify your shipping address before completing your order. Cha Lab by Elaiksir is not responsible for delays or failed deliveries resulting from inaccurate or incomplete address information provided at checkout. If a delivery issue arises, contact cs@elaiksir.com and we will coordinate with the carrier on your behalf.
We currently ship to addresses within the United States only and do not offer international shipping.
Products available on a pre-order basis display an estimated shipping timeframe on the product page. Estimated dates may be revised due to manufacturing or logistics conditions; confirmed changes will be communicated by email.
If your order includes both in-stock and pre-order items, items will ship together when the pre-order item becomes available. To request separate shipment of in-stock items, contact cs@elaiksir.com before your order is dispatched.
This policy applies to purchases made directly through www.chalab.elaiksir.com.
To start a return, email cs@elaiksir.com with your order number. We will confirm eligibility and advise the return shipping address and process by email.
Return shipping costs are the responsibility of the customer, except where the return is due to our error (for example, a damaged, defective, or incorrect item), in which case we cover return shipping.
This policy applies to purchases made directly through www.chalab.elaiksir.com.
The Cha Maker may be returned within 30 calendar days of delivery provided that:
The unit has not been operated or used to prepare any beverage.
All components, accessories, documentation, and original packaging are included and undamaged.
The unit shows no signs of physical modification, unauthorized repair, or misuse.
Returns are not accepted for products that have been:
Operated or used to prepare any beverage.
Damaged through improper cleaning, storage, or handling.
Modified or repaired by any party other than Cha Lab by Elaiksir.
Subject to accidental damage after delivery.
Cosmetic wear consistent with normal use is not considered a manufacturing defect and does not qualify a unit for return under this policy.
The Cha Maker is covered by a 12-month limited warranty against manufacturing defects under normal use conditions. This warranty does not cover damage resulting from misuse, improper cleaning or storage, unauthorized modification, or accidental damage after delivery.
To submit a warranty claim, contact cs@elaiksir.com with your order number, a description of the issue, and supporting photographs. Our team will respond within 3 business days.
Due to food safety concerns, all consumable products, including matcha, hojicha, and all other tea powders, are non-returnable and non-refundable. We are unable to accept returns or exchanges for these items once they have been purchased, regardless of whether they are opened or unopened.
Inspect your order upon delivery. If an item arrives damaged, defective, or does not match your order, contact cs@elaiksir.com within 7 calendar days of delivery.
Please include with your message:
Your order number
Photographs of the item, its packaging, and the shipping label
Our team will review your submission and respond within 3 business days with a resolution — replacement, refund, or corrective action as appropriate. For The Cha Maker, manufacturing defects are distinguished from damage caused by misuse or improper handling; please include as much detail as possible about the issue.
Cha Lab by Elaiksir does not process direct exchanges. If you would like a different item, submit a return request for the original purchase. Once the return is approved, a new order may be placed separately.
Once a returned item has been received and inspected, you will be notified of the outcome by email. Approved refunds are issued to the original payment method within 10 business days of approval. Processing time may vary by payment provider.
If 15 business days have passed since your refund was approved and funds have not appeared, contact cs@elaiksir.com.
This policy applies to retail purchases made directly through www.chalab.elaiksir.com. Separate terms apply to commercial and wholesale arrangements, including bulk tea powder orders, recurring supply agreements, and custom fulfillment arrangements.
For wholesale and commercial inquiries, contact sales@elaiksir.com.
For shipping, returns, refunds, or order support: cs@elaiksir.com .
For any other commercial inquiries, contact sales@elaiksir.com .